Return Policy

Hassle-free Return Policy

Our return policy is based on three categories of merchandise:

Non-returnable: Customized or imprinted items and made-to-order, blank lanyards.

Returnable within 15 days: All technology products including, without limitation: printers, scanners, wireless technology, and accessories. These products cannot be returned if they have been used. A restocking fee will apply to all technology products that have not been used but have opened boxes: 30% of the current retail price

Returnable within 60 days: All other products.

Products in the 15-day and 60-day return categories may be returned for full credit excluding shipping and handling charges.

Product Return Process

• Download a copy of the Hassle-free Return Form.
• Call 1.800.206.4804 or email sales@pcnametag.com to receive a Return Merchandise Authorization (RMA) number.
• Include a completed copy of the Hassle-free Return Form inside of your return box, with the exception of printers.
• Write Return Merchandise Authorization (RMA) number on outside of return box.
• Items must be returned in the same increments they were sold.
• Returned items must be packaged in the original manufacturer's packaging (both inside and outside), including manuals, cables, warranty cards, etc.
• The returned item must be clean with no scratches or visible signs of use.
• Customer is responsible for all return shipping expenses.